Terms of Service & Engagement
Standard terms governing bespoke software engineering, SaaS subscriptions, IP transfer, and SLA support.
01 Engagement & Scope of Services
These Terms of Service ("Agreement") govern the relationship between Scriptika Solutions ("Provider") and the client ("Client") engaging our software engineering services or subscribing to Scriptika SaaS products (Gainz360, Checklist, TeamPulsePro, Will & Beyond, MySociety, YourVoice).
All bespoke engineering engagements are governed by an agreed-upon Statement of Work (SOW), defining architecture milestones, deliverable dates, and acceptance criteria.
02 100% Intellectual Property & Source Code Ownership
For all custom bespoke software projects:
- Upon final milestone payment completion, Provider transfers 100% of all intellectual property, source code repositories (Git), database schemas, wireframes, and production assets to Client.
- Client receives full rights to modify, re-license, deploy, or host the codebase on their own cloud infrastructure without recurring royalties or vendor lock-in.
03 Milestone Payments, Invoicing & Taxes
Project fees are structured across milestone deliverables (e.g., 30% Architecture Sprint, 40% Core Feature Build, 30% UAT & Handover).
Invoices are dispatched electronically via Razorpay/Stripe or direct RTGS/NEFT bank transfer with applicable Goods and Services Tax (GST) compliant invoicing.
04 Service Level Agreement (SLA) & Warranty
Every custom build includes a 60-day hypercare warranty covering all bug fixes, security patches, and performance optimizations.
SaaS subscription plans carry a 99.98% Core Uptime SLA backed by automated AWS load-balanced cloud infrastructure.
05 Non-Disclosure (NDA) & Governing Jurisdiction
Both parties agree to treat all business logic, database credentials, proprietary algorithms, and trade secrets as strictly confidential. This Agreement is governed by the laws of India, with exclusive jurisdiction in the courts of Mumbai, Maharashtra.